Help centre

We are here to help.

Clear answers, app support channels, and operational help whenever a job, payment, report, or cancellation needs attention.

Email Support

support@wekplug.com

General account, app, and booking help

Payment Help

payments@wekplug.com

Escrow, refunds, receipts, and payouts

Safety Centre

safety@wekplug.com

Urgent trust and safety issues

Disputes

disputes@wekplug.com

Job complaints and evidence review

Privacy

privacy@wekplug.com

Data access, correction, and deletion

Email directory

Send your message to the right WekPlug inbox

This helps the team route urgent safety issues, payment records, disputes, and privacy requests without mixing them into general support.

support@wekplug.comgeneral help and app/account issuespayments@wekplug.comescrow, refunds, payouts, receiptssafety@wekplug.comabuse, fraud, threats, urgent safetydisputes@wekplug.comjob complaints and evidence reviewprivacy@wekplug.comdata deletion, access, correction, privacy requests

Support knowledge base

Frequently asked questions

How do I book a worker?

Are the workers verified?

How do payments work?

How long until a worker arrives?

What if I am not happy with the work?

What happens if a worker cancels or does not show up?

Does WekPlug have in-app support?

Can I cancel a booking?

Still need help?

Our support team is available through email and in-app support channels.

Contact Support