Purpose of This Agreement
This User Agreement explains how WekPlug works, what users can expect, and their responsibilities when using the platform. By creating an account or using WekPlug, you agree to this User Agreement under the laws of the Republic of Zambia.
What WekPlug Does
WekPlug is a technology platform that connects clients looking for services with independent workers offering services. WekPlug does not employ workers, provide the services itself, control prices, or act as a recruitment agency. Service agreements are directly between users. Specialized features may include company/team management, verified-tier safety support, car health records, job tracking, and protected payment workflows.
1. Eligibility and Registration
To use WekPlug, you must be at least 18 years old, provide truthful information, have a valid phone number, and maintain only one account per person. Workers must complete identity verification, submit valid government ID, provide a real-time selfie, upload a valid Police Clearance Certificate, and provide relevant professional certificates where applicable.
2. Code of Conduct
Users must treat others with respect, communicate honestly, provide accurate job descriptions and pricing, complete agreed work responsibly, and report problems promptly. Users must not harass, discriminate, impersonate others, share accounts, post false information, spam, solicit outside the platform, use offensive language, or manipulate ratings and reviews.
3. Worker Responsibilities
Workers agree to maintain professional standards, respond promptly, arrive on time, provide quality service, bring needed tools and equipment, keep clients informed, report issues, maintain required licenses or permits, pay their own taxes, and follow applicable laws.
4. Client Responsibilities
Clients agree to provide accurate job descriptions, clear requirements, correct locations, and safe working environments. Clients must fund in-app jobs through secure payment holding before work begins and release payment only when work is satisfactorily completed or handled through the dispute/observation flow.
5. Platform Commissions
WekPlug is free to join and browse. Workers pay a tier-based commission only on completed jobs: Bronze 12%, Silver 11%, Gold 10%, Platinum/Elite 9%. For cash jobs, commission becomes a wallet debt. Workers with K200 or more in debt may be blocked from accepting new jobs until the amount is cleared through the in-app payment portal.
6. Job Process and Expectations
A typical job flow is: client posts a job, workers receive it or express interest, worker submits a quote where needed, client selects a worker, worker accepts and travels, work is completed, client confirms completion, and both parties can leave ratings. Cancellations should only happen for legitimate reasons. Worker cancellations may return the job to the marketplace and may affect Reliability Score.
7. Payments and Pricing
In-app payments are securely processed through approved providers and released only after completion conditions are met. Cash Payment is allowed only when selected in the checkout flow. Workers set their own prices. Quotes cover labor and transport only; materials are separate unless agreed. Repair-type work may have an observation period before release so the client can confirm the work holds up.
8. Location Tracking
Location is used during active jobs for worker arrival visibility, safety, accountability, job matching, distance calculations, and nearby opportunities. Tracking stops when the job is completed or when required location permissions/services are turned off.
9. Ratings and Reviews
Clients can rate workers and leave written reviews after completion. Reviews must be honest, based on actual experience, and free from offensive, discriminatory, false, or malicious content. Reviews affect worker visibility and reputation.
10. Dispute Resolution
If problems arise, users should first communicate directly and document the issue. If needed, users can report to admin through support and provide evidence. WekPlug may mediate, but some disputes may require legal action or final admin decision.
11. Data and Privacy
WekPlug collects and processes personal information, verification documents, job and transaction data, payment and payout records, and location data according to the Privacy Policy and applicable Zambian law. Users have rights to access, correct, delete where applicable, and withdraw optional consent.
12. Account Suspension and Termination
Accounts may be suspended or terminated for violating policies, false information, fake documents, harassment, fraud, repeated complaints, payment bypass, commission debt over K200, low Reliability Score, unsafe conduct, or legal violations.
13. Limitation of Responsibility
WekPlug does not guarantee jobs, income, service quality, payment provider uptime, or dispute outcomes. WekPlug is not responsible for injuries, damages, losses, poor workmanship, pricing disputes, or delays caused by third parties.
14. Independent Contractor Status
Workers are independent contractors, not WekPlug employees. They are responsible for taxes, insurance, licenses, tools, equipment, schedules, pricing, and quality of work.
15. Safety Guidelines
Users should verify identity, keep communication in the app, report suspicious behavior, and avoid unsafe job conditions. Workers should assess job-site safety and bring appropriate safety equipment. Clients should communicate hazards and be present where needed. The SOS feature is for situations where users feel unsafe or need platform admin assistance. For life-threatening emergencies, contact police or emergency authorities directly.
16. Governing Law
This User Agreement is governed by the laws of the Republic of Zambia. Any disputes will be resolved under Zambian law and jurisdiction.
17. Changes to This Agreement
WekPlug may update this User Agreement from time to time. Significant changes may be communicated through app notifications, SMS, or updated pages. Continued use means you accept the updated version.
18. Contact and Support
For general questions, contact support@wekplug.com or use the Help & Support feature in the app. For payments use payments@wekplug.com, safety concerns use safety@wekplug.com, disputes use disputes@wekplug.com, and privacy/data requests use privacy@wekplug.com. We aim to respond within 48 hours.